Our panel of experts share examples of how customer expectations are changing and how contact centres can react. Customers Expect Businesses to Provide Online Digital Services Consumers increasingly expect the products they are looking for to be available online, in Read More
5 advertising tips to engage online shoppers from Black Friday through Cyber Monday, and beyond. What do advertisers need to know heading into Black Friday and Cyber Monday? What do we know about 2020 holiday trends so far? How should Read More
During this time of heightened anxiety, there’s a unique opportunity for brands to create positive memories, earn trust and develop deeper customer relationships. Personal development speaker and author Dan Millman holds that, as people, we ‘discover our character through decisions under pressure’. Read More
Leaders who aren’t trusted—or who don’t trust others—can communicate all they want, but people will discount everything they say. A powerful effect of the coronavirus pandemic has been to expose the gap between what company leaders say and what they Read More
Whether you own a nonprofit or a social impact company, your cause deserves mass exposure. At times, it can feel challenging to utilize social media to unlock this. With so many competing causes and companies, much of it can feel like white Read More
