Community Management Service

Why BPO East

• We are multilingual and we work 24/7/365
• 12+ years of experience will help us create for you a strong community with loyal fan base
• We will advocate on behalf of your brand and even come to your rescue when you need it
• We will animate and increase your community to grow your business

Powerful customer relationships can improve customer retention and the emotional connection between them and your brand making your business a success.

BPO East Community management service will help you to interact with your community in public online spaces after and beyond your social media publishing.

A company’s community consists of existing customers, target audiences, and everyone who interacts with your products and brand all over the internet: on Facebook, Twitter, Snapchat, Quora, YouTube, Instagram, Pinterest, LinkedIn, Google+, Reddit, forums, blogs and even the comment sections of articles.

A single angry customer has a voice that carries to others, sharing online or offline personal experience, comments, screenshots. Your happy customers do the same and community management helps you create more of those.

BPO East Community management service will:

• build your brand’s presence in places both on and outside your social media pages
• present your brand to the world as a likeable, knowledgeable personality
• handle customer complaints
• make loyal fans from your customers
• attract influencers and prospective customers
• get useful feedback on your products, surfaces opportunities to fuel positive discussions about and around your products.
• be your brand’s voice in a comments section
• connect and partner with other brands